Charles Carpet Cleaning FAQ (Frequently Asked Questions) – all the important questions and answers you need to get to know us and our cleaning services in London. Dear customers, below you can see the most frequently asked questions by our customers. Read them and learn more details about our work, how we do and why to rely on us.


1. Are you cleaning services safe?
Yes, they are. All cleaning services are fully insured. Our cleaners are vetted and insured, too. You can be absent during the procedure. We organise key pick up and you can use the free time for something funnier. In a case of any omission, we cover the damages or the loss. Just make sure to contact us back within a reasonable period of time.
2. Do you accept antique rugs?
We accept all types of rugs – including delicate, antique, decorative, hand-knotted, Persian, Oriental, 100% natural and etc. We have special cleaning methods for these rugs. Our mission is not only to clean them but also to keep them intact and bring them back in presentable condition.
3. Should I provide you with any cleaning items?
No, you don`t have to provide us anything. Our carpet cleaning company is equipped with everything necessary for all cleaning services we provide. The cleaners come with a van where they keep the equipment. We have at our disposal modern machinery, innovative tools and 100% risk-free and organic cleaning detergents.
4. When and how can I pay?
We offer various payment methods – including cash, credit and debit cards. You pay only for what you receive – after the procedure. The prices are with VAT and cleaning equipment fee included.
5. Can you do something to protect the carpets?
After the cleaning procedure is successfully done, we can offer Scotchgard protector application. This is a specially designed product that protects the surface from dust, nasty stains and dirt. We can apply it upon your request. The applicator leaves an invisible layer. This firm cannot be seen, but it protects the material from grime and bacteria.
6. Can I book your services for the weekend?
Yes, you can. Our carpet cleaning company London works 365 days per year. We work during holidays and weekends, too. We are flexible and will suit your personal or professional schedule. We can come at any convenient for you time – after-hours included.
7. How soon can I use the carpet after the procedure?
If we apply dry cleaning remedy, the carpet gets usable immediately. If your carpet requires steam cleaning method, we need to apply hot water extraction technique. It takes up to 4 hours for the carpet to get dry. You can make a request for a quick dry system. Thanks to it, the carpet gets dry faster.
8. Can you clean leather upholstery?
Yes, we can. We accept all types of upholstery – including leather and suede items. Curtain cleaning is also included in the price.


Dear customers, if you have any other, different from those from above, question, do not hesitate to contact us. Call us on 020 3404 4083 and ask your question! We will respond to you as soon as possible!